Privacy Policy

This Privacy Policy explains how Le Volte (“we”, “us”, “our”) collects, uses and protects the personal information you provide when you visit villalevoltemarche.com or contact us about a stay. We are committed to handling your data lawfully, transparently and in accordance with the EU General Data Protection Regulation (GDPR) and applicable Italian law.

1. Who we are

Le Volte is a privately owned holiday villa in Cupra Marittima, Le Marche, Italy, marketed and managed with the assistance of Italy Charme. For any privacy-related matter you can contact us at info@italycharme.com. We act as the data controller for the personal information described in this policy.

2. Information we collect

Information you give us

When you complete the enquiry form or contact us by email or phone, we may collect your name, email address, telephone number, requested arrival and departure dates, number of guests and the content of your message.

Information collected automatically

When you browse the website we may automatically collect technical data such as your IP address, browser type, device information, pages visited and the date and time of your visit, through cookies and similar technologies.

3. How we use your information

• To respond to your enquiries and provide availability, rates and information about a stay;
• To manage and confirm bookings and arrange services you request (such as transfers or a private chef);
• To communicate with you about your stay before, during and after your visit;
• To operate, maintain and improve the website and its security;
• To comply with our legal and accounting obligations.

4. Legal bases for processing

We process your personal data on the following legal bases under the GDPR: your consent (for example when you submit the enquiry form); the performance of a contract or steps taken at your request before entering into one; our legitimate interests in responding to enquiries and running our business; and compliance with legal obligations.

5. Sharing your information

We do not sell your personal data. We may share it only with: the villa’s owners and on-site management to fulfil your booking; trusted service providers who help us operate the website or arrange requested services; and public authorities or professional advisers where required by law. Any such parties are required to protect your data and use it only for the agreed purposes.

6. International transfers

Your data is primarily processed within the European Economic Area. Where a service provider is located outside the EEA, we ensure appropriate safeguards (such as the European Commission’s Standard Contractual Clauses) are in place.

7. Data retention

We keep your personal data only for as long as necessary to fulfil the purposes described above, including to respond to your enquiry, manage your stay and meet legal, tax and accounting requirements. When data is no longer needed, it is securely deleted or anonymised.

8. Cookies

The website may use cookies and similar technologies that are necessary for it to function and, with your consent, to measure audience and improve your experience. You can control or delete cookies through your browser settings; disabling some cookies may affect how the site works.

9. Your rights

Subject to applicable law, you have the right to access, correct, update or erase your personal data; to restrict or object to its processing; to data portability; and to withdraw consent at any time. To exercise any of these rights, email us at info@italycharme.com. You also have the right to lodge a complaint with the Italian Data Protection Authority (Garante per la protezione dei dati personali).

10. Security

We take reasonable technical and organisational measures to protect your personal data against loss, misuse and unauthorised access. However, no transmission over the internet can be guaranteed to be completely secure.

11. Children

The website is not directed at children, and we do not knowingly collect personal data from minors without the consent of a parent or guardian.

12. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page with its effective date.

13. Contact us

For any question about this policy or how we handle your data, please contact us at info@italycharme.com or call USA 1-800-413-9647.